Fall in love with farm2me 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 FREE 2-Day Delivery 🐣 LOCALLY-SOURCED SEASONAL for Mission-Driven Friends. 🐣 JOIN FARM2ME -- a group of Sustainable-focused thinkers 🐣 50% OFF Wholesale Marketplace Pricing 🐣 We Never Raise Prices for Inflation 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 Fall in love with farm2me 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 FREE 2-Day Delivery 🐣 LOCALLY-SOURCED SEASONAL for Mission-Driven Friends. 🐣 JOIN FARM2ME -- a group of Sustainable-focused thinkers 🐣 50% OFF Wholesale Marketplace Pricing 🐣 We Never Raise Prices for Inflation 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 Fall in love with farm2me 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 FREE 2-Day Delivery 🐣 LOCALLY-SOURCED SEASONAL for Mission-Driven Friends. 🐣 JOIN FARM2ME -- a group of Sustainable-focused thinkers 🐣 50% OFF Wholesale Pricing 🐣 We Never Raise Prices for Inflation 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 Fall in love with farm2me 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 FREE 2-Day Delivery 🐣 LOCALLY-SOURCED SEASONAL for Mission-Driven Friends. 🐣 JOIN FARM2ME -- a group of Sustainable-focused thinkers 🐣 50% OFF Wholesale Pricing 🐣 We Never Raise Prices for Inflation 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 Fall in love with farm2me 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 FREE 2-Day Delivery 🐣 LOCALLY-SOURCED SEASONAL for Mission-Driven Friends. 🐣 JOIN FARM2ME -- a group of Sustainable-focused thinkers 🐣 50% OFF Wholesale Pricing 🐣 We Never Raise Prices for Inflation 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 Fall in love with farm2me 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 FREE 2-Day Delivery 🐣 LOCALLY-SOURCED SEASONAL for Mission-Driven Friends. 🐣 JOIN FARM2ME -- a group of Sustainable-focused thinkers 🐣 50% OFF Wholesale Pricing 🐣 We Never Raise Prices for Inflation 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 Fall in love with farm2me 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 FREE 2-Day Delivery 🐣 LOCALLY-SOURCED SEASONAL for Mission-Driven Friends. 🐣 JOIN FARM2ME -- a group of Sustainable-focused thinkers 🐣 50% OFF Wholesale Marketplace Pricing 🐣 We Never Raise Prices for Inflation 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 Fall in love with farm2me 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 FREE 2-Day Delivery 🐣 LOCALLY-SOURCED SEASONAL for Mission-Driven Friends. 🐣 JOIN FARM2ME -- a group of Sustainable-focused thinkers 🐣 50% OFF Wholesale Pricing 🐣 We Never Raise Prices for Inflation 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 Fall in love with farm2me 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 FREE 2-Day Delivery 🐣 LOCALLY-SOURCED SEASONAL for Mission-Driven Friends. 🐣 JOIN FARM2ME -- a group of Sustainable-focused thinkers 🐣 50% OFF Wholesale Pricing 🐣 We Never Raise Prices for Inflation 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 Fall in love with farm2me 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 FREE 2-Day Delivery 🐣 LOCALLY-SOURCED SEASONAL for Mission-Driven Friends. 🐣 JOIN FARM2ME -- a group of Sustainable-focused thinkers 🐣 50% OFF Wholesale Pricing 🐣 We Never Raise Prices for Inflation 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 Fall in love with farm2me 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 FREE 2-Day Delivery 🐣 LOCALLY-SOURCED SEASONAL for Mission-Driven Friends. 🐣 JOIN FARM2ME -- a group of Sustainable-focused thinkers 🐣 50% OFF Wholesale Pricing 🐣 We Never Raise Prices for Inflation 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 Fall in love with farm2me 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 FREE 2-Day Delivery 🐣 LOCALLY-SOURCED SEASONAL for Mission-Driven Friends. 🐣 JOIN FARM2ME -- a group of Sustainable-focused thinkers 🐣 50% OFF Wholesale Pricing 🐣 We Never Raise Prices for Inflation 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 Fall in love with farm2me 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣 FREE 2-Day Delivery 🐣 LOCALLY-SOURCED SEASONAL for Mission-Driven Friends. 🐣 JOIN FARM2ME -- a group of Sustainable-focused thinkers 🐣 50% OFF Wholesale Pricing 🐣 We Never Raise Prices for Inflation 🐣 FREE SHIPPING & RETURNS ON U.S. ORDERS $35+. 🐣

HELP CENTER

Frequently Asked Questions

GETTING STARTED

WHAT IS FARM2ME AND HOW DOES IT WORK?

DOES FARM2ME DELIVER TO MY AREA?

HOW DO I JOIN?

IS THERE AN ORDER MINIMUM?

HOW DO I KNOW WHAT'S IN THE BOX?

DO I HAVE TO SET UP A RECURRING ORDER?

DO I NEED TO PROVIDE A COOLER?

CAN YOU DELIVER TO MY WORK, BUILDING, OR OFFICE?

DO YOU OFFER WORKPLACE DISCOUNTS?

I'M IN ANOTHER CITY, CAN I PLACE AN ORDER?

I HAVE AN EXISTING SUBSCRIPTION IN NEW YORK CITY, CAN I BECOME A FARM2ME MEMBER?

HOW MANY PEOPLE DOES A BOX FEED?

DO YOU HAVE GIFT CARDS?

ORDERS, PAYMENTS & PROMOTIONS

WHAT PAYMENT METHODS DO YOU ACCEPT?

WHAT IS QUADPAY?

HOW DO I USE QUADPAY?

WHAT CAN I USE QUADPAY FOR?

WHEN WILL MY ITEMS BE DELIVERED IF I USE QUADPAY?

HOW DO I RETURN AN ITEM PURCHASED WITH QUADPAY?

WHERE CAN I FIND OUT MORE ABOUT QUADPAY?

HOW DO I SEE WHAT'S COMING IN MY ORDER?

HOW DO I APPLY MY DISCOUNT CODE?

CAN I GET SOME SAMPLES?

I WANT TO REFER MY FRIENDS TO FARM2ME! HOW DO I DO THAT?

WHAT IS THE DEADLINE FOR ORDERING?

WHEN WILL I RECEIVE MY ORDER?

HELP! MY CARD WAS CHARGED BUT I HAVEN'T RECEIVED MY ORDER

WHERE CAN I FIND MY ACCOUNT INFORMATION?

HOW DO I CHECK THE STATUS OF MY ORDER

ACK! I DON'T KNOW WHAT A PRODUCT IS! WHAT DO I DO?

I REACHED OUT VIA EMAIL BUT I HAVEN'T RECEIVED A RESPONSE IN OVER 2 BUSINESS DAYS! WHAT NOW?

CANCELLATIONS, MISSING ITEMS, RETURNS & DAMAGES

CAN I MAKE CHANGES TO OR CANCEL MY ORDER?

CAN I EXCHANGE A PRODUCT?

AN ITEM IN MY ORDER WAS DAMAGED IN TRANSIT! WHAT DO I DO?

AN ITEM IS MISSING FROM MY PACKAGE! WHERE IS IT?

MY SUBSCRIPTION

WHERE CAN I FIND MY SUBSCRIPTION INFORMATION?

HOW DO I REMOVE ITEMS FROM MY SUBSCRIPTION?

HOW DO I ADD ITEMS TO MY SUBSCRIPTION?

CAN I CHANGE HOW OFTEN I RECEIVE DELIVERIES?

CAN I CHANGE THE ITEMS I RECEIVE EACH WEEK?

CAN I CUSTOMIZE MY BOXES?

WHEN DO I NEED TO MAKE CHANGES TO MY SUBSCRIPTION?

HOW DO I SKIP A WEEK?

DO I NEED TO DO ANYTHING ONCE MY RECURRING ORDER IS SETUP?

DELIVERY

DO YOU OFFER FREE SHIPPING?

WHEN WILL I RECEIVE MY DELIVERY?

WHAT SORT OF PACKAGING WILL MY ORDER COME IN?

CAN I TIP MY DRIVER?

DO YOU NOTIFY ME WHEN MY ORDER IS OUT FOR DELIVERY?

HELP! I RECEIVED AN EMAIL SAYING MY ORDER HAS BEEN DELIVERED BUT I DON'T SEE IT!

DO I NEED TO BE HOME?

I REACHED OUT VIA EMAIL BUT I HAVEN'T RECEIVED A RESPONSE IN OVER 2 BUSINESS DAYS! WHAT NOW?

FARM2ME MEMBERSHIP

WHAT ARE FARM2ME CARROTS?

DO YOU HAVE A REFERRAL PROGRAM?

HOW DO I REDEEM FARM2ME CARROTS?

HOW DO I ACCESS RECIPES?

SOURCING

ARE ALL OF YOUR PRODUCTS LOCAL, SEASONAL, & ORGANIC?

I HAVE QUESTIONS ABOUT INGREDIENTS, GROWING PRACTICES, FARMING

IS ALL YOUR PRODUCT LOCAL?

IS YOUR PRODUCT CERTIFIED ORGANIC?

HOW DO YOU SUPPORT FARMERS AND SUPPLIERS?

PRODUCT INSTRUCTIONS

I HAVE A QUESTION ABOUT INGREDIENTS, GROWING PRACTICES, FARMING, ETC

IS MEAT SAFE TO CONSUME IF DEFROSTED?

HOW DO I STORE PRODUCE?

GENERAL

IS FARM2ME ACTUALLY LOCAL?

CAN YOU DELIVER TO MY APARTMENT BUILDING?

WHAT ARE YOUR COVID PROCEDURES?

DO YOU ACCEPT SNAP / EBT?

ARE YOU HIRING?

LEARN HOW TO SELL

GEOGRAPHICAL SALES AREA

SHIPPING RADIUS

MINIMUM PURCHASE AMOUNT

$ 0 FEES & 10 % COMMISSION

WHAT IS FARM2ME'S PRICING POLICY FOR BRANDS?

CONTACT US

I'M UNHAPPY WITH MY ORDER - WHAT DO I DO?

I'M INTERESTED IN SELLING WITH YOU!

I'M INTERESTED IN PARTNERING WITH YOU!

SELLER HANDBOOK

GETTING STARTED

HOW DOES MY STOREFRONT GO LIVE?

CAN FARM2ME CREATE MY STOREFRONT FOR ME?

HOW LONG WILL IT TAKE FOR FARM2ME TO BUILD MY STOREFRONT?

DOES FARM2ME CHARGE ANY FEES OR TAKE A COMMISSION?

HOW DO I ADD MY BRAND TO A CATEGORY AND ASSIGN TAGS?How do I add my brand to a category and assign tags?

HOW DO I ADD FREE SHIPPING TO MY PRODUCTS?

HOW DOES FARM2ME MAKE MONEY?

HOW DOES SHIPPING WORK FOR SELLERS?

HOW QUICKLY DO I GET PAID?

PRODUCTS IN YOUR STOREFRONT

HOW DO SALES WORK?

HOW IS PRODUCT PRICING SET?

ARE THERE MINIMUM ORDER QUANTITIES?

CAN I OFFER PRODUCT WARRANTIES?

WHAT SHOULD I LIST FOR MY PRODUCTS LEAD TIME?

WHAT IS THE DIFFERENCE BETWEEN A DRAFT PRODUCT AND A LIVE PRODUCT?

HOW DO I CHANGE THE ORDER IN WHICH MY PRODUCTS ARE DISPLAYED IN MY STOREFRONT?

HOW DO I CHANGE THE ORDER OF MY PRODUCT PHOTOS?

HOW CAN I CREATE MULTIPLE PRODUCTS QUICKLY?

HOW DO DISCOUNTS WORK?

HOW DO I CREATE VOLUME-BASED PRICING FOR A GROUP OF PRODUCTS?

HOW SHOULD I SET MSRP AND MSRP TOTAL FOR MY PRODUCT?

HOW DO COLLECTIONS WORK?

ACCEPTING ORDERS

WHAT HAPPENS WHEN I GET AN ORDER?

HOW DOES INVOICING WORK?

WHAT ISA PENDING ORDER?

CAN AMAZON RESELLERS BUY?

HOW DO I ACCEPT AN ORDER?

HOW LONG DO I HAVE TO ACCEPT AN ORDER

WHAT INFORMATION WILL I SEE ABOUT THE BUYER?

PHOTOGRAPHY AND VIDEOS

WHAT ARE THE REQUIREMENTS FOR BRAND LOGOS?

WHAT ARE THE REQUIREMENTS FOR PRODUCT PHOTOS?

HOW DO I ENABLE ZOOM CAPABILITY ON MY PRODUCT PHOTOS?

TIPS FOR YOUR PRODUCT PHOTOS

CAN I INCLUDE A VIDEO ON MY PRODUCT PAGE?

MARKETING AND PROMOTING YOUR STOREFRONT

HOW DO I SEND MY BUYERS TO MY STOREFRONT?

HOW DOES SEARCH WORK?

HOW DO I SHOW UP IN SEARCH MORE OFTEN?

WHAT ARE THE BENEFITS OF ADVERTISING ON FARM2ME?

WHAT ARE THE BENEFITS OF CO-ADVERTISING WITH FARM2ME'S BRANDS

GETTING PAID

WHERE DO I ENTER MY BANK INFORMATION TO RECEIVE PAYMENTS?

HOW DO I GET PAID?

HOW WILL I KNOW IF I'VE BEEN PAID?

WHAT ARE THE PAYMENT TERMS?

PACKAGING AND SHIPPING

WHAT ARE THE REQUIREMENTS FOR SHIPPING DANGEROUS GOODS VIA AIR?

WHAT ARE THE COURIER LABELING REQUIREMENTS FOR SHIPPING SECTION II BATTERIES?

CAN MULTIPLE PEOPLE AT MY COMPANY ACCESS MY STOREFRONT?

HOW DOES SHIPPING WORK?

CAN I TRACK MY ORDERS TO SEE WHEN THEY'VE BEEN DELIVERED?

DOES FARM2ME PROVIDE COMMERCIAL INVOICES AND PACKING LISTS?

WHAT IF I NEED TO CHANGE MY PICKUP LOCATION?

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